fAQ

About our products

All fish are caught in the Sea of Harima.

Fish from the Sea of Harima are small in size, but many of them are characterized by their firmness and taste, and they are sold at 40% higher prices than ordinary fish in the market.

All seafood is made from domestic marine products.

Some of the seasonings used in our dishes may be from overseas.

Some ingredients may be used depending on the product.

For this reason, Harikai specifies the ingredients for all products on the website.

There is an optimal way to serve each dish. There are three different methods (hot water, running water, microwave) depending on the product.

For example, the hot water method is mainly used for delicate fish and cooking methods, as the fish is heated slowly by placing the whole bag in boiling water to soften it. Running water is mainly for dishes that should be served at room temperature or cold temperatures.

Microwave is mainly for pre-cooked processed foods. We ask that you cut a slit in some of the bags before use.

The general fish distribution system is.

Fishermen, cooperatives, local and central wholesale markets, local and central wholesalers and consignees deliver the fish to retailers, which are then purchased by consumers in stores.

By the time it reaches the consumer, 3-4 days have passed, and there is an intermediate margin.

Harikai's fish is purchased directly from fishermen and can be delivered to consumers and restaurants the next day. (Prior contract is required.)

Prices are equal to or higher than the price purchased at the store.

This is due to the fact that we have to pay a processing fee to deliver the fish after sufficient allowances and stress is removed from the fish in order to realize sustainable fishery.

Harikai's fish is chosen for its taste. We hope you will consider it.

We cannot specify the date of delivery.

We are not able to promise to deliver 100% of the time on a specific species or date of catch.

The price is average or a little high.

About Harikai Subscription

It is a service in which Harikai, a group of fisheries experts, delivers delicious seafood from the Sea of Harima, carefully processed by Harikai to be live-treated, drained of blood and nerves, standardized for easy use at home, and instantly frozen, along with recipes every month.

Basically, the service will be automatically continued. However, if you do not wish to receive the next month's delivery, please contact us within 3 business days after the delivery of the current month.

(e.g., if you received your October shipment on October 10 and do not wish to receive the November shipment, please notify us by October 13 that you do not wish to receive the following month's shipment).

You can take a break, cancel your subscription, etc.

If you do not wish to receive the following month's delivery because the preparation for product shipment will start, please contact us through the inquiry on this website within 3 business days after the delivery of the current month

(e.g., if you received your October order on October 10 and do not wish to receive your November order, please notify us by October 13 that you do not wish to receive the following month's order).

In principle, we cannot take a break if you contact us after that date. We will deliver the Harikai subscriptions that have been prepared in advance as they are. Please note that you will be billed even if you stop delivery or decline to pick up after shipment.

others

You can also shop at Harikai's Rakuten store at https://www.rakuten.co.jp/harikai/.